Privacy policy

Privacy Policy

Last Updated: June 11, 2026

This Privacy Policy describes how Ageless Digital Technologies Private Limited ("we," "us," or "our") collects, uses, and protects your personal data when you visit or make a purchase from https://in.plaud.ai (the "Website").

Ageless Digital Technologies Private Limited is the authorised importer and distributor of Plaud products in India. We are responsible for all sales, customer support, and after-sales service for orders placed on this Website.

Please note: This Privacy Policy applies only to personal data collected through this Website. If you use the Plaud mobile application or cloud-based services, your use of those services is governed by Plaud's Privacy Policy.

1. Information We Collect

Information you provide: Name, email address, phone number, shipping and billing address, payment details, account credentials, and any communications you send to us.

Information collected automatically: IP address, browser type, device information, pages visited, and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders, including payment and delivery;
  • Create and manage your account;
  • Provide customer support and after-sales service;
  • Send order confirmations and shipping updates;
  • Send promotional communications (with your consent);
  • Improve our Website and services;
  • Detect and prevent fraud;
  • Comply with applicable laws.

3. How We Share Your Information

We may share your personal data with:

  • Payment processors to handle transactions securely;
  • Shipping and logistics providers to deliver your orders;
  • Our e-commerce platform provider (Shopify) for website hosting and operation;
  • Analytics and marketing providers to improve our services and, with your consent, deliver relevant content;
  • Professional advisors where reasonably necessary;
  • Regulatory authorities where required by law.

We do not sell your personal data to third parties.

4. International Data Transfers

Your personal data may be transferred to and stored in countries outside India by our service providers. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When your data is no longer needed, we will securely delete or anonymise it.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. In the event of a data breach that may affect you, we will notify you and the relevant authorities as required by law.

7. Your Rights

You have the right to:

  • Access your personal data and obtain information about how it is processed;
  • Correct inaccurate or incomplete personal data;
  • Delete your personal data, subject to legal retention requirements;
  • Withdraw consent for marketing or other consent-based processing at any time;
  • File a grievance regarding our processing of your personal data.

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.

8. Cookies

We use cookies for essential Website functionality, analytics, and marketing (with your consent). You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our Website is intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including the Plaud mobile application. We are not responsible for the privacy practices of third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this Website with a revised "Last Updated" date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Ageless Digital Technologies Private Limited

Grievance Officer Contact:

  • Name: Radhey Raman
  • Email: nodal@agelessdigital.com
  • Phone: +91 120 4993302
  • Address: D-88, Sector 6, Noida, Uttar Pradesh 201301, India