Refund policy

This policy explains how returns, refunds, exchanges, and cancellations work when you buy from us.

1. Returns — Physical Products (Plaud Devices & Accessories)

1.1 What can be returned

You may request a return in the following situations:

  • Defective or Damaged Product: If your product arrives with a manufacturing defect, physical damage, or a functional fault not caused by misuse, you may request a return or replacement within 7 days of delivery.
  • Wrong Item Received: If you receive a product different from what you ordered, please contact us at support@agelessdigital.com within 7 days of delivery.
  • Late Delivery: If your order was significantly delayed beyond our stated delivery window and the product is no longer needed, please inform us using support@agelessdigital.com or you may return it within 7 days of receipt. Please note that the product must be returned in its original, unopened packaging.

1.2 Conditions for return acceptance

All returns must meet the following conditions:

  • Product must be unused, undamaged, and returned in its original sealed packaging.
  • All original accessories, manuals, and labels must be included.
  • Return must be initiated within the return window stated above.

For defective, damaged, or wrong item returns:

  • Photo or video evidence of the defect or issue must be submitted with your return request.
  • The product does not need to be unused if the defect was discovered during normal use.
  • Original packaging is preferred but not required if the product arrives damaged.

1.3 What cannot be returned

  • Products that have been physically damaged by the customer after delivery (drops, liquid damage, unauthorized modification).
  • Products purchased from unauthorised resellers or third-party marketplaces in India. Please refer to our Where to Buy page for a list of official purchase channels.
  • Products returned after the applicable return window has expired, unless a defect is covered under warranty.

1.4 Package integrity and components

The core device and its included accessories are sold as a complete package and must be returned together.

Accessories purchased separately are subject to the Accessories Return terms outlined in Section 2.

1.5 Data and device reset

Please erase all personal data from your device before initiating a return.

Upon receiving your return, we will perform a factory reset to ensure complete data removal, in accordance with applicable data protection laws.

2. Returns — Separately Purchased Accessories

2.1 What qualifies

Separately purchased Plaud accessories (magnetic cases, pendants, wristbands, charging cables, accessory kits) may be returned within 7 days of delivery.

2.2 Conditions

  • Accessories must be unused and in like-new condition, with no signs of wear, staining, or functional damage.
  • Must be returned in original packaging, including all inserts and tags.
  • Accessories included in a product package (not purchased separately) cannot be returned on their own.

3. Digital Services (Subscriptions and Transcription Quota)

3.1 Refund eligibility

You are eligible for a full refund within 7 days of purchase if the service has not yet been activated or used.

Refunds will not be provided in the following circumstances:

  • The subscription or transcription quota has been activated, consumed, or partially used.
  • The refund request is submitted more than 7 days after the date of purchase.
  • The service was not purchased through our official India website or an authorised channel.
  • The issue stems from your personal device performance, network conditions, or user error.

Exception — Technical Failure

If a verified technical fault on our end prevents you from accessing a service you have paid for, you are entitled to a full refund regardless of activation status, subject to review and confirmation by our technical team.

3.2 Refund process

If the purchases are made via our India website, contact support@agelessdigital.com with your order number and registered email. Our support team will review and process the refund request.

4. How to Request a Return or Refund

Step 1 — Contact Us

Email support@agelessdigital.com and include the following:

  • Your order number
  • The product serial number (SN), if applicable
  • A brief description of the reason for your return
  • Photos or video evidence, if the product is defective or damaged

Step 2 — Review and Approval

Our team will review your request and respond within 5-7 business days. If approved, we will provide:

  • The return shipping address:
    Ageless Digital Technologies Private Limited,
    D-88, Sector 6, Noida, Uttar Pradesh 201301, India
  • Packaging instructions
  • A return authorisation reference number

Step 3 — Ship the Product

Please ensure the product is securely packaged and returned to us within 7 days of receiving your return instructions.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are unable to process returns for items lost in transit.

Step 4 — Replacement Dispatch

Upon receiving and inspecting your return, we will dispatch a replacement unit to you within 3-5 business days. Replacement shipping will be covered by us at no additional cost to you.

Step 5 — Refund Processing

If a replacement is not applicable and a refund has been approved, we will notify you of the outcome within 3-5 business days of receiving your return. If approved:

  • Defective, damaged, or wrong item returns: A full refund will be processed, including the original product price and all applicable taxes (GST).
  • All other returns: A refund will be processed after a 3% handling and processing fee is deducted from the original product price.

Refunds will be credited to your original payment method within 5-7 business days of approval. If a refund to the original payment method is not possible, we will contact you to arrange an alternative refund method.

5. Cancellations

5.1 Cancellation Window

You may cancel your order at any time before it has been dispatched. To cancel, please contact us as soon as possible with your order number through any of the following channels:

Please note that a 3% payment gateway fee will be deducted from your refund for all cancelled orders. This reflects the actual transaction cost charged by our payment provider, which is non-refundable to us. No deduction will be made where the order is cancelled because the product you received was defective, damaged, or incorrect — in those cases you will be refunded in full. The same fee applies if we cancel your order for any reason on our side. The remaining balance will be credited to your original payment method within 5-7 business days of cancellation confirmation.

5.2 Post-Dispatch Cancellations

Once your order has been dispatched, it can no longer be cancelled. If you wish to cancel after dispatch, please refuse delivery at the door.

Once the courier returns the product to us, we will process your refund in accordance with our return policy, subject to the 3% payment gateway deduction.

6. Lost or Damaged in Transit

If your order was lost in transit or arrived with visible damage to the outer packaging:

  • Report the issue to us within 7 business days of the expected delivery date or the date of receipt, as applicable.
  • For damaged outer packaging, photograph both the packaging and the product before opening further.
  • We will raise a claim with the courier and either reship your order or issue a full refund, at your choice, within 7–10 business days of our investigation being completed.

You are not liable for loss or damage that occurs during delivery. The risk of the shipment rests with us until the product is delivered to your address.

7. Warranty and Post-Return-Window Support

After the return window has expired, products are covered by our standard warranty. For warranty claims and service support, please refer to our Warranty Policy or contact us at support@agelessdigital.com.

Warranty coverage and service procedures may differ from return procedures. This policy does not limit or replace your statutory rights under Indian consumer law.

8. Consumer Rights and Grievance Redressal

Your rights under this policy are in addition to your statutory rights under the Consumer Protection Act, 2019. Nothing in this policy reduces or eliminates any right you hold under Indian law.

If your complaint is not resolved through our customer support process, you may escalate it to our Grievance Officer:

  • Name: Radhey Raman
  • Email: nodal@agelessdigital.com
  • Phone: +91 120 4993302
  • Address: D-88, Sector 6, Noida, Uttar Pradesh 201301, India